RVA Party Rentals
Phone:804-621-5894
Serving Richmond, VA and surrounding counties.
Frequently Asked Questions
What is the process for booking online? Click on "get quote" and enter the information on your event. After you input put your date and time, you will see availability.  If the product is available for the date and time that you input, it will be available to add to your quote. After submitting your quote you will instantly receive the price. Submitting a quote does not reserve the unit or commit you. If you want to book the unit you can click "book" after receiving the quote. Do not click book until you are ready to move forward. After you click the "book" button it will notify us and we will review your request to verify that  we can deliver to you at the requested time. We will send the contract by email to sign and pay the deposit. If we need to ask clarifying questions we will call or email. Our goal is to respond by email within 4 business hours of receiving the request.
What time will you deliver the bounce house/party package? The delivery and pickup times may vary but you will always have your bounce house setup before your start time. Setup time is not a part of your rental. You could have the bounce house delivered as early as 8:00 AM and may be asked to keep the unit overnight if you have a later end time to your event. If we deliver the unit early or pickup after your end time you are not charged for the additional time. When available we offer overnight pickup for $25.
Do I need to rent a generator? Typically you do not need to rent a generator for residential events. You simply need a power socket within 50 feet of the inflatable.  If you are having your event at a park or clubhouse, please check to make sure that you have access to power within 50 feet of the bounce house. Typically you will need to rent a generator if your event is at a park of HOA common area.
Is there a delivery charge? Our prices cover a distance of up to 10 miles. There is a delivery charge for deliveries outside of a 10 mile radius. Once you submit your quote the system will automatically determine if there is a delivery charge and add it to the quote. Deliveries fees may be adjusted based on delivery schedule or tolls. This would be done before you signed and booked.
Is there a deposit requirement? We require a $50 deposit for all residential reservations. Â For large orders or commercial customers we charge a percentage of the total order price. The remaining balance is due the day before delivery.
What happens if there is inclement weather? Generally, we deliver if we can get deliveries done while protecting our equipment and employees. We closely monitor the weather leading up to the event. The forecast can change often so we do not focus on the weather until the day before the event. Â If there is a 50% or more chance of rain on the date of your event, we reserve the right to cancel your reservation. Â If that happens then we refund your deposit and other payments that you have made. If you would like to reschedule you have the option to apply your payment, towards a future event pending our availability. Â Within 24 hours of your delivery time, if the forecast is 50% or more chance of rain you can cancel your reservation and receive a refund. You must notify us before accepting delivery. We do not offer any full or partial refunds once we have delivered, regardless of the amount of time it rains. Â If rain causes delays for the day, it could impact the start time of your event. We stay in contact with you to make sure there is no controllable impact to your event. If you to choose to get a refund instead of credit, there is a 3% fee deducted from the refund. (Example a $50 deposit would be a $48.50 refund if you cancel for any reason. The credit card processing company does not refund fees
What is your cancellation policy? If your event is cancelled more than 21 days before your event, your deposit is refundable. If you cancel within 21 days of your event then your deposit will not be refunded. (Not including day of cancellations due to weather). Rescheduling/changing dates is considered a cancellation and will incur a $50 change fee. All refunds will be subject to a 3% fee because credit card companies do not refund processing fees.
Do your prices include delivery and setup? Yes our prices include setup, delivery and pickup of bounce houses and concessions. Our prices do not include setup of tables and chairs. We deliver them stacked and they should be stacked when we return for pickup. We will setup for a fee. Â If the tables and chairs are not stacked at pickup then a 15% fee will be charged.
Do I need to rent a generator? Typically you do not need to rent a generator for residential events. You simply need a power socket within 50 feet of the inflatable.  If you are having your event at a park or clubhouse, please check to make sure that you have access to power within 50 feet of the bounce house. Typically you will need to rent a generator if your event is at a park of HOA common area.
Does an employee stay with the bounce house? No. You are responsible for monitoring all equipment and ensuring all safety rules are followed.
What is the Park or clubhouse Fee? We charge a fee when deelivering to non residential locations for a veriity of reasons:1. Location-Specific Challenges: Party rental companies often charge more for deliveries at parks, schools, and non-residential locations because these settings typically present unique challenges that residential locations do not. For example, parks and schools may have limited vehicle access, uneven terrain, or specific rules and regulations that must be followed. These factors can increase the time and effort required for the setup and delivery, leading to higher costs. 2. Equipment Transportation: Delivering rental items to non-residential locations may involve transporting heavy equipment or large quantities of items across longer distances. This often necessitates larger vehicles, more staff, and additional logistical planning, all of which contribute to the increased cost. 3. Liability and Permits: Schools and parks may require specific permits or insurance coverage, and compliance with these regulations can add to the overall cost of the delivery. Party rental companies need to ensure they meet these requirements to operate legally, and these expenses are typically passed on to the customer. 4. Extended Delivery Windows: Delivering and setting up equipment at non-residential locations may require adhering to strict delivery windows or specific times, especially in school or park settings. This can result in overtime labor costs or the need for additional staff to meet these scheduling demands. 5. Increased Labor and Coordination: Setting up for an event in a non-residential location often involves more complex logistics and coordination. It may require more labor to navigate any restrictions, challenging terrain, or specific event requirements. All of these factors contribute to a higher cost. 6. Equipment Maintenance: Delivery to parks, schools, or non-residential locations may result in more wear and tear on rental equipment due to uneven surfaces or specific usage conditions. Party rental companies need to account for maintenance and repair costs, which may be reflected in higher delivery fees. 7. Insurance Coverage: Non-residential locations may pose higher liability risks, prompting rental companies to carry additional insurance coverage. The cost of this insurance is factored into the delivery charges. 8. Specialized Equipment: Some non-residential locations may require specialized equipment or adaptations to ensure safe and successful setup. These accommodations can add to the overall cost of delivery. In summary, the higher delivery charges for parks, schools, and non-residential locations are typically a reflection of the added challenges and costs associated with these settings. Party rental companies aim to provide quality service and ensure your event goes smoothly, and the increased fees help cover the additional expenses incurred in these unique environments.
​How many kids will the bounce house hold?
